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Refund and Cancellation Policy

Draft

Draft — not yet reviewed by counsel.

This Refund and Cancellation Policy covers the hosted offering of Invoicerr. Refunds are Polar's. The subscription is sold to you by Polar Software, Inc. ("Polar"), which acts as merchant of record (Terms of Service, Sections 1.5 and 7.1), so the payment, any refund, and any chargeback are governed by Polar's own Buyer Terms and Conditions, not by this Policy. What follows is only what is ours: how cancelling ends your use of the Service, and what happens to your data when it does. It supplements the Terms of Service, in particular Sections 8, 9, 12 and 13; where the two could be read differently, the Terms of Service govern.

1. Scope​

This Policy covers only the hosted offering, the paid subscription operated at our own domain(s). It does not apply to the self-hosted software: Invoicerr's source code is, and remains, free and open source under the license published in the LICENSE file at the root of the repository. Running it on your own infrastructure involves no payment to anyone, so no refund question arises.

2. Refunds​

Polar sells the subscription and decides on refunds, under its Buyer Terms and Conditions (in particular their "Refund Policy" and "Subscriptions" sections). To ask for a refund, contact Polar at support@polar.sh, or write to us at contact@invoicerr.app and we will pass your request on. We never pay a refund ourselves: when we agree to one, it is paid through Polar.

3. Auto-Renewal​

Your subscription renews automatically, monthly or annually depending on the cycle you chose, at the per-Seat rate then in effect, until you cancel it (Terms of Service, Sections 6 and 12.1). Polar presents the price, the renewal frequency, and the cancellation process before you pay, and sends renewal reminders where the law requires them.

4. Cancelling​

You can cancel at any time, from the Polar customer portal (Settings > Subscription > Manage subscription) or by writing to contact@invoicerr.app. Cancellation takes effect at the end of the period you have already paid for, the end of the current month or year, and you keep full access to paid features until then (Terms of Service, Section 12.2). On our side, nothing is prorated for the unused part of that period; this does not limit any refund Polar grants under its own terms.

5. Seat Changes Mid-Cycle​

The subscription is priced per Seat (Terms of Service, Section 6). Your Seat count follows your Company's actual membership, and a change is reflected in what Polar charges for your next billing cycle, unless Polar's own billing applies it sooner (Terms of Service, Section 7.3).

6. The Free Trial​

New Companies receive a fourteen (14)-day free trial, with no payment card required: the trial gives rise to no payment of any kind, so no refund question can arise from it (Terms of Service, Section 3.2). If no paid subscription is activated before the trial ends, your Company enters the read-only suspension described in Section 7 below.

7. What Happens When Your Subscription Ends​

When your subscription ends, whether you cancelled it, it was not renewed, or a payment failure was not resolved, the Terms of Service, Section 13 apply:

  • Read-only for fourteen (14) days. Your Data stays available to read and export, but every write action, including sending or issuing a document, is disabled (Section 13.1).
  • Archive sent to your Owner. At the end of those fourteen days, we email your Company's Owner an archive holding, for every document your Company holds, its stored data and, where it can be rendered, a copy of it (Section 13.2).
  • Deletion. Your Company and its data are deleted no earlier than thirty (30) days after that archive is sent if it never had a paid subscription, and no earlier than one hundred eighty (180) days after it if it did; until then, you can still subscribe again (Section 13.3). Archived documents still inside a statutory retention period are kept until it ends (Privacy Policy, Section 6).
  • Your legal retention. Once the archive has been sent, keeping your invoices for any statutory retention period is your responsibility (Section 13.4).

8. Exporting Your Data​

You do not have to wait for the end of your subscription. At any time, self-service, you can export all of Your Data, your accounting ledger as CSV, and each document as PDF or, for an invoice, as EN 16931 XML, from within the Service or through the API (Terms of Service, Sections 8.2 and 10). If you are moving to another provider, the Terms of Service, Section 9 describe the switching process, its transitional period, and the fact that we charge no switching fee.

9. Failed Payments and Chargebacks​

Payment failures, disputes, and chargebacks are handled by Polar. If a renewal or a Seat charge fails, update your payment method from the Polar customer portal; if the failure is not resolved, your Company can enter the Payment failed status and then the read-only suspension described in Section 7 above.

10. What This Policy Does Not Limit​

Nothing in this Policy limits a right you hold under a mandatory rule of law, a right you hold against Polar under its own terms, or our own liability for a failure to perform our obligations under the Terms of Service.

11. Questions​

Questions about this Policy or a cancellation can be sent to contact@invoicerr.app. Questions about a charge or a refund can also be sent directly to Polar at support@polar.sh.

12. Governing Language​

This document is drafted and executed in English. Where we provide a translation into another language for your convenience and understanding, that translation is not a substitute for the English text: in the event of any inconsistency, ambiguity, or conflict between the English version and a translated version, the English version prevails and is the version that governs the rights and obligations of the parties. Translations are provided in good faith to help each audience understand this document; they create no separate or additional rights.

Changelog​

  • 2026-09-20 — Initial draft. Legal audit finding: no product surface told a customer, before they subscribed, that the subscription renews automatically and that no refund or proration is given for a cancelled period's unused portion (Terms of Service, Section 12.2) — the checkout itself is run by Polar, outside this product's own screens, so the moment of payment carried no such notice either. Rather than add a one-line notice, the owner chose a standalone document, linked from the Subscribe buttons in Settings > Subscription and from the same curated legal-links row every other document appears in. States nothing the Terms of Service, Section 12 does not already establish; Section 6 (Seat Changes Mid-Cycle) restates Section 7.3's own seat-sync timing rather than adding a new one.
  • 2026-10-13: Refunds now point to Polar. Polar sells the subscription as merchant of record, and its Buyer Terms and Conditions govern payment, refunds and chargebacks; its Master Services Terms let Polar, as seller, grant a refund and require any refund the supplier agrees to be paid through Polar. This Policy no longer states a refund rule of its own: the former Sections 2 ("Who Charges You") and 5 ("No Refund, No Proration") are replaced by Section 2 ("Refunds"), and the "no proration" rule moves into Section 4 ("Cancelling") with a statement that it does not limit a refund Polar grants. Section 3 no longer says that no renewal reminder is sent, since Polar's terms say Polar sends them where the law requires. The former Section 8 ("No Right of Withdrawal") is removed: whether a right of withdrawal applies concerns the purchase, which is Polar's; the Service stays B2B only (Terms of Service, Section 1.2). New Sections 7 and 8 say what is ours: what happens when a subscription ends (read-only period, archive, deletion) and how to export your data at any time.